顾客不当行为对自身事后反应的影响机制研究
谢凤华, 袁振兰, 朱虹
The Influence Mechanism of Customer Misbehavior on Their Own After-Effect Reaction
XIE Fenghua, YUAN Zhenlan, ZHU hong
财经论丛 . 2019, (12): 95 -103 .