Abstract: With the introduction of the operation principle, service quality management becomes hot spots of the research of the field about enterprise organization operation and quality management at home and abroad in recent years,but it is still infancy in domestic at present.Service quality is an behavior interaction system, which delivered the standardize product or sevice to customer through the terminal. This system consisted of three service quality perception elements, it included service organization, service terminal and customers' perception. This article, based on the three elements of interaction system of service quality dimensions, combining with the relevant theoretical research at home and abroad, and analyzed in the system of the various elements dimensions of structure. Finally, the paper also discussed the future research direction and the quality of our service to management practice.