财经论丛 ›› 2026, Vol. 42 ›› Issue (2): 101-112.

• 工商管理 • 上一篇    下一篇

直播间社交线索影响购买意愿的注意力分配机制研究

刁雅静, 黎嘉玲   

  1. 江苏科技大学经济管理学院,江苏 镇江 212100
  • 收稿日期:2024-11-13 发布日期:2026-02-09
  • 作者简介:刁雅静(1979—),女,山西太原人,江苏科技大学经济管理学院副教授;黎嘉玲(2001—),女,江西抚州人,江苏科技大学经济管理学院硕士生。
  • 基金资助:
    国家社会科学基金项目(23BGL305)

How Social Cues in Live Streaming Rooms Influence Purchase Intentions: The Attention Allocation Mechanism

DIAO Yajing, LI Jialing   

  1. School of Economics and Management, Jiangsu University of Science and Technology, Zhenjiang 212100, China
  • Received:2024-11-13 Published:2026-02-09

摘要: 直播电商因其丰富的实时互动形式备受关注,但直播间多种社交线索的呈现可能会分散观众的注意力。为了探究直播间注意力分配机制,本文构建了社交线索(主播讲解和弹幕互动)、注意力(内生性注意和外生性注意)以及购买意愿之间关系的研究模型,并通过眼动实验进行实证研究。结果表明:外生性注意与内生性注意存在竞争关系;弹幕互动水平越高,外生性兴趣区的注意力捕获越多;主播讲解的吸引力水平越高,高水平弹幕互动在捕获外生性注意力方面的影响会削弱;内生性兴趣区的注意力与消费者购买意愿呈显著正相关;当主播讲解的吸引力低时,对外生性兴趣区中弹幕互动的关注对激发消费者的购买欲望具有显著的积极作用。研究结论为平台和商家吸引消费者注意力的营销策略优化提供了实践指导。

关键词: 直播电商, 社交线索, 注意力分配, 购买意愿

Abstract: When faced with complex social cues, the mechanism of how viewers allocate their attention remains unclear. This paper uses the neuroscience method of eye tracking experiments to explore the influence of various social cues in live streaming rooms on consumers' purchase intention. The research focuses on the host explanation cues and barrage interaction cues in the live streaming rooms, and divides attention into endogenous attention and exogenous attention. The research findings are as follows: There is a significant negative correlation between exogenous attention and endogenous attention; there is a significant positive correlation between the level of barrage interaction and the attention in the exogenous area of interest, and there is a significant positive correlation between the attractiveness level of the host's explanation and the fixation duration in the endogenous area of interest; the attention in the endogenous area of interest has a significant positive correlation with consumers' purchase intention; as for the exogenous area of interest, it should be discussed in combination with the attractiveness level of the host's explanation. The research conclusions reveal the attention characteristics of social cues in live streaming rooms, as well as the mechanism of attention capture and attention transfer. The research provides effective strategies and practical suggestions for platforms and merchants to attract consumers' attention. At the same time, the application of the eye tracking experimental method provides a new perspective for the study of consumer behavior.

Key words: Live Streaming E-commerce, Social Cues, Attention Allocation, Purchase Intentions

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